Returns & Exchanges
At BAJAAO.COM, we strive to ensure every musician is satisfied with their gear through our 15-day return policy for most electronic instruments and accessories. If your product is defective or does not meet your expectations, we offer a streamlined process to facilitate a quick resolution.
Initiate Request
Log into your account and submit a return request through the 'My Orders' section within 15 days of delivery, specifying the reason for return.
Quality Assessment
Our technical team will contact you via video call or photo review to verify the condition of the electronic components and ensure the original packaging is intact.
Reverse Pickup
Once approved, we will arrange a free reverse pickup from your registered address; please ensure the item is securely packed in its original box with all accessories.
Refund or Exchange
After the item passes our warehouse inspection, we will initiate a full refund to your original payment method or dispatch your replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing